Terms of Service and Rules of Personal data protection

Please read the Terms of Use of the site, as well as the Rules of Personal Data Protection, carefully before using the website www.cestmoi.rs, as well as before each purchase on our site.

Seller, C EST MOI ART JEWELERY D.O.O. Belgrade - Stari Grad, st. Balkanska no. 2, Belgrade, ID number: 20846739, PIB: 107661603 reserves the right to change these Terms at any time.

Please note that by using our site, you agree to the Terms of Use published at that time, ie. to be deemed to have read and understood the Terms carefully, and to have agreed to use our site in the manner and under the Terms set forth herein.

INFORMATION CONTAINED BY THESE TERMS

In the continuation of this text, you can find out about all relevant issues related to the use of our site, and in particular about the following:

Seller information
Terms of online purchase of products on our site
Method and conditions of payment at the time of purchase
Manner and conditions of product delivery
The right to complain
The right to withdraw
Rights to the content of the site
Prohibited behavior on the site
How to contact customers
Seller contact information

SELLER INFORMATION

By purchasing on our website, you enter into a contractual relationship with the following legal entity as a seller:

Business name: C EST MOI ART JEWELERY D.O.O. Belgrade - Old Town
Registered headquarters: st. Balkanska no. 2, 11000 Belgrade
Statistic number: 20846739
PIB: 107661603
Number of value added tax payers: 734130
Foundation date: 23.07.2012. entered in the Register of Business Entities with the Agency for Business Registers of the Republic of Serbia based on Decision BD 98603/2012
Phone number: +381 11 20 55 008
E-mail address: info@cestmoi.rs
Internet address: www.cestmoi.rs

TERMS OF ONLINE PURCHASE OF PRODUCTS ON OUR WEBSITE

You can make a purchase on our site in two ways:

You can become our registered user and make purchases on our website through your registered account.
You can make a purchase as a guest on our site.

The following product information is available for each purchase:

product photography
product description
product declaration
product price (The price is expressed in transaction currency ie in dinars (RSD), including VAT, excluding delivery costs. The visitor can choose the option of displaying the price in EUR, in which case before payment is calculated in dinars at the middle exchange rate of the National Bank Serbia on the day of calculation and the final price is shown in dinars.)

When choosing the products you want to buy on our site, data on prices and the total value of the desired purchase are also available to you.

By checking the "I have read and agree to the Terms of Use" option and accepting the transition to the next step by accepting the "CONTINUE" function and accepting the "CONFIRM ORDER" option, you confirm that you agree to make a purchase or conclude a distance selling agreement in accordance with these Terms, you will be able to proceed to the next step and make the payment as described in the section "METHOD AND TERMS OF PAYMENT."

At the time you pay the price for the product, it is considered that you have concluded a distance selling agreement with us in all respects in accordance with the conditions published on our website and options you have chosen, and we will provide you with documentation prescribed by applicable regulations and these Terms. Confirmation of payment and concluded distance sales contract with all relevant information on the purchase, as well as all accompanying notices provided by applicable regulations, all on the contact e-mail you gave us during registration or purchase depending on the chosen method of purchase on our site.

We store data on your purchase in electronic form in accordance with the Rules of Personal Data Protections and applicable regulations.

MANNER AND CONDITIONS OF PAYMENT WHEN PURCHASING

When buying on our site, make payments with payment cards (DINA, VISA, Mastercard, etc.).

Important: When entering payment card data, confidential information is transmitted over the public network in a protected (encrypted) form using SSL protocols and PKI systems, as currently the most modern cryptographic technology.

The security of data during the purchase is guaranteed by the payment card processor, Banca Intesa ad Belgrade, so the complete billing process is performed on the bank's website. At no time is payment card information available to our system.

In case of return of goods and return of funds to the buyer who previously paid with one of the payment cards, in part or in full, regardless of the reason for return, the Seller is obliged to return only through VISA, EC / MC and Maestro payment methods, that the bank will, at the request of the seller, refund the funds to the cardholder's account.

All payments when buying on our site will be made in dinars (RSD). If the price of the product is expressed in euros, the total amount that will be charged from your payment card at the time of purchase is obtained by converting the price expressed in euros (EUR) to dinars (RSD) at the current exchange rate of the National Bank of Serbia. When you charge your payment card, this amount is converted into your local currency at the payment card association's exchange rate. There is a possibility that during the conversion there will be a small difference in relation to the price shown on our site.

After you have successfully purchased the product on our website, we will prepare it for delivery as soon as possible, all as explained in detail below.

MANNER AND CONDITIONS OF DELIVERY OF THE PRODUCT

Delivery of products is possible only on the territory of the Republic of Serbia, but not on the territory of Kosovo and Metohija.

We will try to make every delivery of the products you bought on our site as soon as possible, and in any case no later than 30 days from the date of purchase.

We make all deliveries through a courier service that you can choose only by accepting one of the options offered when shopping.

By choosing a courier service, you agree to pay the cost of delivery through the selected courier service in the amount specified with the option you have chosen. For individual orders worth up to 11,000.00 RSD, the product is delivered at the expense of the buyer and for orders with a total value over 11,000.00 RSD, the product is delivered at the expense of the seller.

For the purpose of delivery, your delivery address and telephone number will be made available to the courier service that performs the delivery, which will contact you if necessary to deliver the product.

If delivery of the product is not possible for any reason, we will inform you without delay, ie. as soon as possible, and through the contacts you provided to us when purchasing the product.

At the time of receipt of the product delivered by the courier service, it is necessary to inspect the packaging and the product itself, and to inform us without delay of any possible defects (damage to the contents or reduction of the contents of the shipment). If you have noticed any defects during the delivery of the shipment, you need to inform the representative of the courier service that delivers the product at the same time.

RIGHT TO COMPLAINT

As a seller of goods, in accordance with applicable regulations, we are responsible for non-conformity of goods to the contract that occurs within two years from the date of delivery of the product to the buyer (which we consider the moment of risk transfer to the consumer-buyer). This period does not run during the period in which we make changes or repairs to the product in order to eliminate non-conformities.

If the delivered product does not comply with the purchased one, you have the right to file a complaint with us, and to request repair or replacement of the product, free of charge, and if that is not possible, you have the right to request a price reduction or termination.

If the non-conformity occurs within six months from the date of receipt of the product, you have the right to choose between the request to eliminate the non-conformity by replacement, appropriate price reduction or to declare that terminate the contract. If the non-conformity of the goods is insignificant, you have no right to request the termination of the contract.

If the non-conformity appears within six months from the date of receipt of the product, the elimination of the non-conformity is possible by repair only with your explicit consent.

We, as the seller, bear all the costs of eliminating the causes of justified complaints.

If you have caused a defect in the product yourself, you have no right to complain.

You can file a complaint:

electronically, by filling in the appropriate complaint form at the following link or
by going to our address: st. Balkanska no. 2, 11000 Belgrade to submit, by mail or in person, a completed and signed form for complaints on a special form located at the following link or
orally at the address: st. Balkanska no. 2, 11000 Belgrade,
on a permanent record carrier, by delivering to the address to the Merchant's registered office, by mail or in person,

all with the obligatory delivery of an invoice for inspection or other proof of purchase, and at our request to check the justification of your request for complaint, you need to submit the product to which the complaint relates for inspection.

We will, without delay, and no later than eight days from the date of receipt of the complaint, respond in writing or electronically to the complaint and continue to act in accordance with applicable regulations.

Our response to your complaint will include: a decision on whether to accept the complaint, a statement on your request and a specific proposal and deadline for resolving the complaint, which cannot be longer than 15 days.

If you agree with our proposal, we will act in accordance with the decision, proposal and deadline for resolving the complaint.

If, for objective reasons, we are unable to comply with your request within the agreed time, we will notify you of the extension of the deadline for resolving the complaint and the additional deadline for resolving the complaint, and we will ask for your consent. Extension of the deadline for resolving complaints is possible only once.

In the event of termination of the contract, we will refund the funds we received from you for the product in relation to which you have filed a complaint.

We refund using the same means of payment that you used to make the payment. In case of return of goods and return of funds to the buyer who previously paid with one of the payment cards, in part or in full, regardless of the reason for return, the Seller is obliged to return only through VISA, EC / MC and Maestro payment methods, that the bank will, at the request of the seller, refund the funds to the cardholder's account.

In case of termination of the contract, you are obliged to return the product to us, ie to organize the return of the product, without delay.

Return the product by courier service or in another adequate way, to our address: st. Balkanska br. 2, 11000 Belgrade, and we will bear the justified costs of returning the product.

RIGHT TO WITHDRAW

Every purchase on our website (www.cestmoi.rs) is considered a purchase, ie distance selling in accordance with the Law on Consumer Protection (Official Gazette of the Republic of Serbia No. 88/2021).

You have the right to cancel the contract concluded at a distance within 14 days from the date of receipt of the product, without giving reasons and additional costs, except the obligation to pay the cost of returning the product to the address: st. Balkanska no. 2, 11000 Belgrade (hereinafter: withdrawal).

If you wish to exercise your right to withdraw from the contract, you need to provide us with a statement of withdrawal within the above deadline.

You can send us a statement of withdrawal:

electronically, by filling in theappropriate withdrawal statement on the prescribed distance withdrawal form located at the following link or
by going to our address: st. Balkanska no. 2, 11000 Belgrade to submit a completed and signed statement of withdrawal on the prescribed form for withdrawal from a distance contract located at the following link or
in another unambiguous way,

and in any case, you need to sign the statement of withdrawal in your own hand and submit an invoice for the purchased product.

The statement of withdrawal from the contract has legal effect from the day it was sent to us, but you are responsible for proving that you sent it to us in a timely manner.

In the event of receipt of a complete and timely statement of withdrawal, we will refund the funds we received from you based on the purchase you canceled.

We refund when we receive a returned product or proof that you sent us the same product, whichever comes first.

In case of withdrawal, you are obliged to return the product to us, ie to organize the return of the product, without delay, and no later than 14 days from the day when you sent the statement of withdrawal.

Return the product to our address: st. Balkanska no. 2, 11000 Belgrade and in connection with that you bear the direct costs of returning the product.

You are solely responsible for the impaired value of the product resulting from the handling of the product in a way that is not adequate, ie exceeds what is necessary to establish the nature, characteristics and functionality of the product.

OUT-OF-COURT SETTLEMENT OF CONSUMER DISPUTES

A consumer dispute is a domestic or cross-border dispute arising from a contractual or non-contractual relationship between a consumer and a Merchant.

If the Seller rejects the complaint (regardless of the method of purchase), the consumer has the opportunity to resolve the consumer dispute out of court, by contacting the competent bodies for out-of-court settlement of consumer disputes (hereinafter: the body).

Proceedings before the body can be initiated by the consumer only if he has previously stated a complaint or objection to the Merchant.

The trader is obliged to participate in the procedure of out-of-court settlement of consumer disputes.

RIGHTS TO THE SITE CONTENT

C EST MOI ART JEWELERY D.O.O. Belgrade - Stari Grad, st. Balkanska no. 2, Belgrade, registration number: 20846739, PIB: 107661603, is the sole and sole owner of all text, video and audio content that is published or will be published in the future on the website www.cestmoi.rs and all software solutions, unless expressly stated otherwise.

By using our site, you do not acquire any rights on the website www.cestmoi.rs.

It is expressly forbidden:
- modify, copy, reproduce, distribute, publish any content that is and / or will be on this site in the future;
- any use of this site for commercial purposes, as well as any other use of this site that is contrary to the manner prescribed here;
and also constitutes an infringement of the intellectual property rights of the company C EST MOI ART JEWELERY D.O.O. Belgrade - Stari Grad, st. Balkanska no.2, Belgrade, registration number: 20846739, PIB: 10766160.

PROHIBITED CONDUCT ON THE SITE

When using our site it is forbidden:

- providing inaccurate data and misrepresentation, as well as using other people's data without the person's authorization;
- use of the site by minors without the express permission of the parent or guardian;
- any direct or indirect use of our site for illegal purposes.

If we believe you have violated the above prohibition or any applicable regulation, we will be forced to prevent you from making purchases on our site to prevent the misuse of third party data and the misuse of our site for illegal purposes.

Please find out on the following link how and for what purpose we process the personal data that you leave on our website.

MANNER OF CONTACTING CUSTOMERS

Whenever possible, we will contact you via the e-mail address you enter when making a purchase on our site.

During delivery and in case of need, we reserve the right to contact you by phone to the phone number you enter when making a purchase on our site.

For delivery purposes, your address and telephone number will be made available to the courier service that delivers the product, which will contact you if necessary to deliver the product.

CONTACT SELLER DETAILS

If you have a question or suggestion, you can contact us at any time as follows:

in writing to the address: st. Balkanska no. 2, 11000 Belgrade
by e-mail: info@cestmoi.rs.

Personal data protection rules

In the continuation of this text, you can find out in what way and for what purpose the company C’ EST MOI ART JEWELERY D.O.O. Belgrade-Stari Grad, st. Balkanska no. 2, Belgrade, registration number: 20846739, PIB: 107661603, processes personal data that you leave on our website.

Any information you leave on our site, regardless of its purpose, will be considered your personal information (hereinafter: data).

We will consider that you agree to use your data in accordance with these Rules (as well as any changes to these Rules that we publish in the future) and the Terms of Serviceof the site, if you left your data on our site, please read these Rules carefully.

GENERAL INFORMATION

You are not obliged to leave your data on our site, but you can leave your data on our site for the purposes described below.

SHOPPING

If you want to make a purchase on our site, it is necessary to leave the following personal information:

Name and surname
Address for delivery of goods
E-mail address
Telephone number
Payment card information for the purpose of payment, and in accordance with the terms of payment

You can make a purchase on our site without registering on our site, and we use the data collected in this way exclusively for the purpose of making a purchase.

USER ACCOUNT REGISTRATION

If you want to register your personal account on our site, and use it to track data on all purchases made on our site, it is necessary to leave the following personal information:

Name and surname
Address for delivery of goods
E-mail address
Telephone number
Payment card information for the purpose of payment, and in accordance with the terms of payment
Information about purchases you made as users of your personal account

NEWSLETTER RECEPTION

If you want to receive our "newsletter" via e-mail, which contains information about our offers, discounts and general news about our sales range, it is necessary to leave the following personal information:

E-mail address

MANNER AND PURPOSE OF DATA USE

The purpose of the use of any data (ie one of the three possible purposes in terms of part 1 of these Rules) is explicitly stated on our website on the appropriate page where that data is requested.

All data is used exclusively for the purposes for which you made it available.

We will not retain, use or process any information you make available to us when using this site, for any purpose other than:

for the purpose for which they were given
outside the purpose for which they were given if they oblige us to do so or we will be obliged to do so in the future by the applicable regulations. If such an obligation exists or arises in the future, we will use your data only to the extent necessary, or to the extent required by applicable regulations.

We will not disclose your data, nor the data on your purchase on our site, nor make them available to any person, unless we are obliged to do so by a decision of the competent authority issued in accordance with applicable regulations.

We will not disclose your information without authorization, or disclose it to third parties, except to the extent specified in these Rules.

You are deemed to agree that for the purposes of delivery of products purchased on our site, at our discretion to each courier service that we designate to deliver the purchased products, we make available your following information:

Name and surname
Contact phone
Address for receiving the shipment

Our employees will have access to your data only to the extent necessary for the lawful realization of your purchase on this site and your requirements regarding the purchase on this site and the information you request from us.

We will not use your data for marketing purposes, unless you have provided us with the appropriate information for the purpose prescribed in section 1.3. of these Rules.

We will take all legally prescribed measures to protect the information you make available to us.

DATA STORAGE PERIOD

We keep all data permanently, but no later than the receipt of the revocation of consent and / or the receipt of your request for deletion of data, except in cases where applicable regulations explicitly require the obligation to keep certain data within the prescribed period.

YOUR RIGHT TO REVOCATE CONSENT

You can revoke any consent you have given for the use of the data for a specific purpose at any time by sending it to the e-mail address: info@cestmoi.rs. (Add if otherwise canceled or deleted from the mailing list)

Revocation of consent is valid only for the future and from the moment we receive your revocation of consent, and will not be considered unauthorized any processing that was previously performed, if it is performed in accordance with these Rules and applicable regulations.

OTHER RIGHTS IN RELATION TO DATA

Your rights in relation to data are prescribed primarily by the Law on Personal Data Protection (Official Gazette of RS No. 87/2018), and at your request we will:

make available the information that we store your data at a given time, for what purposes we store and use your data and what is the period of storage of your data
provide access, correct inaccurate data and / or update outdated data
delete your data, except in cases where applicable regulations explicitly require the obligation to keep certain data within the prescribed period
give answers to all questions you have about how to use and store your data

If it is necessary to determine that you are authorized to point out the above requirements, we will inform you that you need to confirm your request by sending (describe the identification procedure - eg a link to an email).

POSSIBILITY OF COMPLAINTS AND QUESTIONS

If you have a complaint or question regarding the way we handle your information, you can contact us at any time as follows:

in writing to the address: st. Balkanska no. 2, 11000 Belgrade
electronically to the e-mail address: info@cestmoi.rs
Address for receiving the shipment

In addition to the above, you can also file a complaint on the manner of processing your data to the Commissioner for Information of Public Importance and Personal Data Protection in the following way:

in writing to the address: Bulevar kralja Aleksandra no. 15, 11000 Belgrade
electronically to the e-mail address: office@poverenik.rs
on the phone number: +381 11 34 08 900

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